In the world as it is today we consume more than ever. In our capacity as consumers, we risk running into faulty goods, not getting the goods or services we have paid for or simply being dissatisfied with a product or service. We are fully aware of the complexities surrounding the consumer/producer or consumer/merchant relationship and we strive to simplify it so that your consumer rights are protected in the best possible ways. Buying goods or services does not have to be problematic or burdensome. You just have to know your rights. We are here to help.
Consumer Protection Law
Full legal support for your consumer rights
We provide full consumer right protection in a large variety of situations concerning:
- defective or missing goods
- deceptive or unfair advertising
- unfair terms in contracts and/or general terms and conditions
- unfair commercial practices
- unsolicited goods and services
- door to door sales
- online shopping
- failure or inadequate performance of contracts
- flight delays
- online scams
The legal services we provide in the area of Consumer law include:
- advice on the applicable Bulgarian and EU regulations with respect to consumers rights
- available options and procedures for protection of your consumer rights
- exercising legal options arising under consumer sale guarantees
- claiming compensation for damages caused by defective goods
- drafting and filing consumer complaints for violation of consumer rights and representation before the Consumer Protection Commission
- consumer litigation
- settlement of consumer disputes
